Refund and Return Policy

1. All Sales Are Final

By purchasing a digital product, booking a service, paying an invoice, paying a deposit, starting a subscription, or authorizing work with Kyle Tusing AI Systems, you acknowledge and agree that the purchase is final. We do not offer refunds or returns unless required by applicable law.

2. No Refunds

We do not provide refunds, partial refunds, prorated refunds, store credits, account credits, exchanges, or make-good credits for any reason, including but not limited to change of mind, unused access, delayed customer feedback, missed calls, project cancellation, dissatisfaction with strategy, downloaded digital products, started work, completed work, third-party platform issues, AI output limitations, business results, or failure to use a product or service.

3. No Returns

Most Kyle Tusing AI Systems offerings are digital products, consulting, implementation, custom services, AI systems, automations, subscriptions, maintenance, audits, retainers, or access-based deliverables. These cannot be returned. We do not accept returns of digital products, documents, templates, playbooks, downloads, audits, custom deliverables, strategy work, software work, setup work, or service access.

4. Covered Purchases

This policy applies to all Kyle Tusing AI Systems purchases and payments, including:

• Digital products, templates, playbooks, kits, downloads, and documentation.
• Assessments, audits, strategy sessions, consulting, and implementation planning.
• Custom AI OS builds, software work, automation work, agent setup, workflow design, dashboards, local AI setup, and related technical services.
• Deposits, retainers, setup fees, onboarding fees, maintenance fees, recurring subscriptions, and project milestone payments.
• Hardware sourcing, procurement coordination, configuration, and related setup work.

5. Digital Products

Digital products are considered delivered when access, download, email delivery, checkout fulfillment, or product page access is made available. Because digital products can be copied, downloaded, viewed, or used immediately, all digital product sales are final and non-returnable.

6. Services, Deposits, and Custom Work

Service payments, deposits, retainers, setup fees, and custom build payments reserve time, allocate resources, and compensate planning and implementation work. They are non-refundable once paid, whether or not you later choose to continue, pause, cancel, or use the deliverables, except where required by applicable law.

7. Subscriptions and Maintenance

Subscription or maintenance cancellation stops future renewal charges after the current paid period when properly processed. It does not create a refund or prorated credit for the current or past billing periods. Access or support may continue through the paid term unless suspended under our Terms of Service.

8. Third-Party Fees

Payments to third-party platforms, hosting providers, model providers, hardware vendors, SaaS vendors, ad platforms, API providers, payment processors, or other external services are subject to those providers' policies. Kyle Tusing AI Systems is not responsible for refunding third-party fees, platform fees, card fees, processing fees, hardware costs, vendor subscriptions, or external service charges.

9. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or incorrect, contact us first at support@kyletusing.com. Initiating an improper chargeback or payment dispute after receiving access, deliverables, reserved time, consulting, or services may result in suspension of access, cancelled work, collection of outstanding amounts, and recovery of reasonable costs where permitted by law.

10. Legal Exceptions

Nothing in this policy limits any non-waivable consumer right or refund right that applies under law. Where a refund, cancellation right, reversal, or remedy is required by applicable law, we will comply with that requirement to the extent required.

11. Questions

Questions about this policy can be sent to support@kyletusing.com.